FAQS

Where's my order?

Standard Home Delivery and Standard Click & Collect orders should arrive within a few days, and deliveries are made 5 days a week.

How do I return an online order?

Please see our returns page for the latest information and details on how to return items.

I've got a question about my order - how do I get in touch?

If you’ve got a question or problem and haven’t found a solution on our help pages, please get in touch with our customer care team.

If you have a missing item, let us know what is missing and don’t forget your order number.

If you've received a damaged or faulty item, please send a picture of the issue along with your order number.